CAREER OPPORTUNITIES
Tide & Vine is a growing, Niagara based company, in need of a Front of House Manager.
The successful candidate will work closely with the Chef, General Manager and Owner(s).The front of house manager oversees all operations at a restaurant (except for the kitchen). They will shape a restaurant-goer’s experience by maintaining the dining room’s appearance, hiring and training quality staff, and ensuring good customer service. The front of house manager will have a talent for conflict resolution, addressing customer complaints and handling staff disputes. This position is full-time and often demands long hours with night, weekend, and holiday shifts.
Front of House Manager Duties and Responsibilities
Interview and Hire Staff
Hiring the right people for the required roles is critical to a restaurant’s success and reputation. Front of house managers forecast requirements to meet the restaurant’s needs.
Manage Staff Training
The Front of house managers will schedule and direct training sessions. Training is critical for new staff, so they also arrange training to help set new employees up for success.
Supervise Upkeep of Guest Areas
The front of house manager is responsible for supervising the cleaning and maintenance of guest areas. Directing staff to attend to messes or accidents and assisting in cleanup are both critical responsibilities in maintaining the customer experience.
Shift Planning
Ensuring each shift is properly staffed is essential to running a successful restaurant. The Front of house manager will use scheduling systems to assign staff based on anticipated demand. They will also direct staff to handle unexpected situations and customer concerns throughout a shift as needed.
Group Booking
The front of house manager will field all inquires and facilitate every aspects of group bookings in the Oyster House to ensure we are delivering an exceptional experience.
Inventory and Product Management
The front of house manager will see that daily and monthly inventories are completed with accuracy, and oversee ordering of products needed for service. The front of house manager will prioritize waste reduction and actively work to constantly improve.
Front of House Manager Skills and Qualifications
The front of house manager must have a mind for customer experience and service,
as well as great people and leadership skills.
Point of sale system experience – front of house manager requires proficiency with the restaurant’s POS system
Organizational skills – front of house manager will often juggle many responsibilities at a time, so top-notch organizational and prioritization skills are critical for running successful shifts
Training – as the front of house manager leads staff onboarding, experience teaching or training new staff is preferable
Leadership skills – it’s the job of a front of house manager to keep staff on task, motivated, and focused. They also resolve staff conflicts and customer concerns
Management – hiring, firing, training, and disciplining staff is the front of house manager’s responsibility, so they must have strong managerial skills
Customer service – dedication to providing excellent customer service and improving the customer experience are important qualities
